We source great products from all over the world this means sometimes you may have to wait a little longer to get your order but it's always worth it! Please allow up to 10-20 business days for your order to arrive for products delivered to the U.S., and 25-30 business days for other destinations. Around holiday times, deliveries from other countries could take just a little longer.
Returns are easy, just email us to let us know you have an item to return and we'll provide the details on how to return it for fast processing. We'll get you a replacement or refund
Occasionally, there may be a delay in shipping or custom's processing which is, unfortunately, out of our control. If you have any questions, or if you are experiencing any unexpected delays in receiving your order, please contact us at firstname.lastname@example.org
In order for us to get the items to you as fast as possible some items may be shipped in separate packages.
Customs & Import Taxes:
- Orders may need to clear customs in your country.
- Please check if your order will incur additional import duties, taxes or other customs related charges. These will be collected by the shipping company upon delivery.
- Horse Charmz is not responsible for delays caused by shipping or the customs department in your country.
- Additional costs or delays may occur during international trade. We sincerely hope that you do not use import costs or shipping/customs clearance delays as a reason for requesting refunds or leaving negative feedback.